Returns & Refunds Policy for International Orders

This Return & Refund Policy applies to international orders placed through Northblomst in selected countries covered by our international return settings. Northblomst sells fresh flowers, floral arrangements, funeral flowers, sympathy flowers, gift baskets, add-ons and selected gift items. Because fresh flowers and floral products are highly perishable and prepared especially for each order, strict return and refund rules apply.

Fresh flowers and perishable floral products

Fresh flowers, bouquets, roses, funeral flowers, sympathy flowers, floral arrangements, plants and gift baskets containing fresh or perishable items are made to order and prepared specifically for the selected delivery date, recipient and occasion.

Because of their fresh and perishable nature, these products cannot normally be returned, resold or refunded for non-defective reasons. Normal returns or refunds for change of mind, wrong choice, unwanted product, recipient preference or similar non-defective reasons are strictly not accepted for fresh flowers and perishable floral products.

48-hour claim window for fresh flowers

If fresh flowers arrive damaged, incorrect or clearly defective, the customer must contact Northblomst within 48 hours of delivery to be eligible for review.

Requests made after the 48-hour window cannot normally be accommodated because fresh flowers naturally change after delivery and are affected by care, temperature, water, handling and time.

To review a fresh flower claim, the customer must provide:

• the order number
• the delivery date
• clear photos of the product received
• clear photos of the damaged, incorrect or defective issue
• a short written description of the issue

Accepted reasons for fresh flower claims

Northblomst may review a claim only where the product was:

• damaged at delivery
• incorrect compared with the confirmed order
• clearly defective at the time of delivery
• materially different from the confirmed product type or occasion

Solutions for approved fresh flower claims

If a fresh flower claim is approved, Northblomst may offer one of the following solutions depending on the situation, product availability, delivery timing, destination country and local florist capacity:

• free replacement
• free exchange
• partial refund
• full refund
• store credit
• another suitable resolution agreed by Northblomst

For approved claims related to damaged, incorrect or clearly defective fresh flowers, Northblomst covers the cost of the approved replacement or exchange where applicable.

Physical returns of fresh flowers

Because fresh flowers are perishable, a physical return is usually not required. Northblomst may review the claim using photos, order details, delivery information and customer communication.

If Northblomst requires a physical return for an approved claim, the return method and instructions will be provided by Northblomst.

Eligible non-perishable gift items

Some non-perishable gift items, such as selected packaged gifts or accessories, may be eligible for return review within 14 days of delivery if they are unused, unopened, in original condition and not personalized, customized, perishable or hygiene-sensitive.

Non-perishable return eligibility is reviewed case by case. Personalized items, custom products, engraved products, alcohol products, food products, perishable items, fresh flowers and made-to-order floral products are not normally eligible for change-of-mind returns.

Return cost and return label

For eligible non-perishable return requests, return shipping may be the customer’s responsibility unless otherwise approved by Northblomst. For approved damaged, incorrect or defective claims, Northblomst may cover the cost of the approved solution where applicable.

Refund processing time

Approved refunds are normally processed within 14 days after the claim has been reviewed and approved. Refunds are normally returned to the original payment method.

Non-defective products and exclusions

Northblomst does not accept normal returns or refunds for non-defective fresh flowers, floral arrangements, funeral flowers, sympathy flowers, plants, perishable products or made-to-order floral gifts.

The following are not normally considered defects:

• natural variation in flower colour, size, shape or opening stage
• seasonal flower substitutions made to preserve value and style
• differences from inspirational product photos
• minor differences in wrapping, basket design, vase style or decorative details
• changes caused by heat, cold, incorrect care, lack of water or delayed unpacking
• damage caused after delivery by the recipient or another person
• delayed collection or handling by the recipient
• recipient not being available at the delivery address
• incorrect delivery information provided by the customer
• preferences about flower type, colour or style where the order was fulfilled according to the selected value and occasion

Product photos and seasonal variations

Product photos on Northblomst are inspirational. Flowers, colours, wrapping, basket design, vase style, packaging and small details may vary depending on season, destination, product availability and local florist capacity.

Northblomst always aims to preserve the selected value, style, occasion and overall feeling of the order.

Selected international countries

This policy applies to selected international destinations covered by Northblomst return settings in Google Merchant Center, including countries in Europe, North America, South America, Asia, Oceania, the Middle East and Africa where Northblomst products may be available.

Delivery options, product availability, replacement options and local florist capacity may vary by country, city, season, order time and delivery date.

How to contact us

To report a damaged, incorrect or clearly defective fresh flower product, please contact Northblomst within 48 hours of delivery with your order number, delivery date, clear photos and a short explanation of the issue.

For eligible non-perishable gift item return requests, please contact Northblomst within 14 days of delivery so the request can be reviewed.